We will accept a return on any New and Unused Product for a refund or store credit within 30 days from the original purchase date, please retain your purchase receipt. We reserve the right to charge a restocking fee of 15% on returned merchandise that requires additional labor to process. Any returned item(s) must be in the original, undamaged manufacturer's packaging. Installed or modified product cannot be returned.
Proper Packing for a Return
All items should be packed with attention to assure no damage is incurred during shipping to us. Lifetime BMX is not responsible for any damage incurred during the return shipping process, nor for packages shipped to, but not received by us (lost in transit).
When returning a frame please ensure that the head tube is properly protected from damage as carriers will commonly drop the carton on it's end which could cause damage and prevent Lifetime BMX from issuing a refund to you. This type of damage is typically not covered by the carrier due to improper packaging on the shippers behalf.
We recommend using FedEX, UPS or USPS when shipping a return item. Please insure packages for the full retail value of the item(s)and avoid shipping methods of carriers that do not provide tracking numbers and access to tracking information.